Helpdesk

Our Helpdesk service can be accessed by phoning us on 020 8123 8079 or emailing support@superhighways.org.uk

It's available at no cost to organisations across London, subject to capacity, and for queries that we can resolve in up to an hour via phone, email or remote access to your systems.

Queries can be wide ranging and tend to fall into the following categories:

• Procurement advice e.g. finding best value quotes for a new laptop including details of software discounts for the voluntary sector
• Troubleshooting e.g. you can't access the Internet or print to a printer
• Technical advice e.g. on the different options for remote access to between offices or for homeworking

The Helpdesk is open Mon - Friday 10am - 4pm, so if you are experiencing any problems relating to ICT - just get in touch! 

Please note we will first assess your problem for urgency and then agree with you an appropriate response time.  Superhighways Member organisations will take priority over non Members. 

For more in depth ICT support including Healthchecks and on site support - please see our Membership section.

Click here to run the Superhighways remote support tool